If you have a problem with a bill, high usage, service or any other matter relative to your cooperative and your electrical service, please contact our office either by phone, in person or e-mail. We will work with you to try to solve your concern in a timely manner. If your complaint is related to Southwest Iowa REC service rather than its rates, and Southwest Iowa REC does not resolve your complaint, you may request assistance from:
Iowa Utilities Board
or by mail or in person:
1375 E. Court Ave., Room 69
Des Moines, IA 50319-0069
The Iowa Utilities Board's general phone number is 515-281-5979. Please use this number for all business other than customer information and concerns, or if you are unsure which staff member to contact.