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Effective November 1: New Bill Payment Options For Your Convenience

Southwest Iowa REC is excited to offer several new payment options for members.  These new payment options not only provide quick convenient ways to pay your bill but also provide more opportunities for account management and usage information via a computer website or a mobile device.

SmartHub replaces our current eBill program and is a tool that provides convenient account management and detailed usage information on a computer website, or on your iOS or Android mobile device.  With SmartHub you can:

  • Make a payment
  • Access payment history
  • View your bill
  • View your electric usage
  • Update your account or contact information
  • Communicate directly with Southwest Iowa REC

How do I sign up for SmartHub?  Please find the link to SmartHub on our website at www.swiarec.coop.  If you already use eBill, you can login to SmartHub using the same e-mail and password you have always used.  As a new user you will be required to enter your account number, last name or business name and your e-mail address.    

What is the difference between the SmartHub mobile app and the web version of SmartHub?

The SmartHub mobile app can be downloaded and installed on any iOS and Android-compatible tablet or mobile device.  The web version is accessible from any desktop or laptop device with Internet access.  Both versions give you secure access to maintain your account information, view your bills, see payment history and make payments on one or more accounts.

The free SmartHub app is supported on the following platforms:

  • iOS 7.0 and above (iPhone and/or iPad)
  • Android 2.2 and above (Smartphones or tablets)

Is the app secure?

Yes!  All critical information is encrypted and no personal information is stored on your mobile device.  Mobile devices do offer you the ability to store your login information for apps installed on the device.  If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the app for my phone?

Look for SmartHub in the Apple Store® or in the Google Play store.  Search SmartHub (not case sensitive but must be all one word).  If duplicates appear the correct app is provided by our partner, National Information Solutions Cooperative.  When you open the app for the first time you will need to select and confirm Southwest Iowa REC as your utility provider.  You can then login using your existing eBill username and password, or create an account by following the prompts on the screen.  The app is free to download and install.

Do I have to change the way I pay my bill in order to use SmartHub?

No, you can use all the features of SmartHub and continue to pay your bill as you currently do.

Is there a fee for paying my bill online?

As with the current online payment system, there is a $3.95 convenience fee for all online payments either by credit card or check.  The maximum amount that can be paid per credit card transaction is $500.00.  There is no limit for payment by check. 

I have multiple accounts.  Can I see them all in the app and on the web?

Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information.  On the app, tap the Bill and Pay icon.  The total due of all accounts shows and below it you can select different information by account.  You can make payments on one or more accounts.

How current is the account information I see in the app or on the web?

The information is shown in real-time.  However, if you keep your app or the web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is still current.

How do I sign up for notifications?

Notifications can only be managed on the web via the Notifications tab.  You can select your preferred notifications method which includes text, mobile push notifications or e-mail.  If you have multiple accounts, you will be prompted to indicate which account the notification is for.

Sign up today for an online account and begin to experience the new and exciting features of SmartHub.

PAY NOW (powered by SmartHub)

PAY NOW via website provides a quick, convenient and streamlined way to pay your bill online.  It does not contain all the functionality of SmartHub but does offer an easy way for you to pay your bill online.  You will be required to enter your account number and name.  No registration or password is required.  PAY NOW allows members to pay your bills 24 hours a day, 7 days a week.  Please find the link to PAY NOW on our website at www.swiarec.coop

PAY- BY- PHONE BY CALLING 1-844-843-6839 (Toll-Free)

Southwest Iowa REC is now providing a new option for members to pay your bill. To use your credit/debit card or check as payment via phone, you can either call 1-844-843-6839 and reach the PAY-BY-PHONE directly or call 1-888-220-4869 (Southwest Iowa REC’s main number) and press menu option #5 to reach PAY-BY-PHONE.  Southwest Iowa REC employees will no longer be able to enter payment information for members.  If you do reach an employee, they will be able to transfer you to the PAY-BY-PHONE system.

This system is automated.  You MUST have your ACCOUNT NUMBER to use the automated system.  Your account number is located in the upper right corner of your bill.  You will be able to make payments on multiple accounts.  After dialing you will reach the main menu and be prompted to press numbers for the actions you wish to complete.  

Southwest Iowa REC is proud to offer these new payment options to our members.  We know that one payment option does not fit everyone.  Therefore, in addition to these new payment options, we will still continue to offer:

  • Auto Bill Pay (ACH)
  • Drop Box (located at each office)
  • Postal Mail via the U. S. Post Office
  • Front Counter (pay in person)

If you have any questions or need assistance with ANY of these payment options, please contact us at 1-888-220-4869.  

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